After his booking was confirmed, we proactively contacted Kenny to suggest extending his stay by 1 night to avoid a 15% tax applicable to short term stays in Los Angeles - which he was very grateful for. Kenny contacted us about wanting to check in early about an hour before the regular check in time. After checking in he also communicated with us about trouble connecting to the internet (which we quickly identified to be caused by an accidentally disconnected ethernet cable). The next day we were contacted by AirBnb support and told that Kenny moved out and claimed a full refund (he had booked a 30 night stay). We immediately messaged him to see how we can help make things right, but received no response at all. Sad that whatever led to them wanting to move out after just one night wasn't brought to our attention at all and we were not given a chance to help.

Kenny is an amazing guest.
The apartment was left in a perfect situation.
The communication was easy
I totally recommend him.

Kenny and his friend have been friendly, considerate and took well care of our place. We would happily host them again !

Great guest. Respectful to our property. Everything looked great after check out.